Rental Terms & Conditions
RENTAL TERMS AND CONDITION RESERVATIONS: Extra Fun Jumpers is open for business Monday through Sunday from 8:00 a.m. to 6:00 p.m. You may call us at 1-800-404-1366 or email us at firstname.lastname@example.org.
All reservations must be secured with a credit card in order for us to confirm and process your reservation request. Extra Fun Jumpers is fully insured and can provide a certificate of liability upon request. METHOD OF PAYMENT: Payment is due in full at the time of setup/delivery; we accept cash, Visa, MasterCard and Extra Fun Jumpers Gift Cards. If paying cash, please be sure to have the exact change as our drivers do not carry cash or change. No personal checks or money orders are accepted; business checks are welcomed. All credit card transactions (payment) are processed 24-hours prior to the scheduled reservation day. If you choose to change the method of payment, EFJ must be notified 24-hours before your scheduled delivery.
Credit card holder and ID are required from the customer on the day of delivery in order for the driver to setup unit(s) or equipment. DELIVERY AND PICK-UP: The rental period of most of the inflatable units is for 8-hours, we can also set up for an overnight occasion or a two-day rental; please call to discuss pricing. Equipment is generally scheduled for delivery 1-hour prior to the start of your event. Deliveries start as early as 8:00 a.m., pick-ups can not be scheduled later than 9:00 p.m.
Unless previous arrangements have been made, all bouncers/equipment will be picked up 1-2 hours after your event ends. To the address specified above the Lessee. Lessee grants the lessor the right to enter the property at the said street address (“Delivery address”) for the delivery and subsequent pick-up of Extra Fun Jumpers unit, at the specified time on the Rental Agreement. SETUP AND TAKE DOWN: An adult must be present during the installation and take down of the equipment.
Please note that our Drivers do not rearrange, move or clear customers’ belongings from front/back yards or driveways. Setting-up a jumper can take approximately 20-30 minutes and interactive units 30-45 minutes per unit. Water units require a hose within range of setup; water must be turned off when unit is no longer in used. It is the customer’s responsibility to set-up/break down tables and chairs and Note: Our drivers do not set-up tables or chairs; a $30.00 fee will be charged is driver has to fold/break down tables or chairs.
An electrical outlet must be located within 75 feet of the setup as blowers for the inflatable units are powered by electricity. Adequate space must be available for the inflatable unit, which generally is 2-feet of unobstructed area all around the unit and the entrance. Access to the setup area must be unobstructed for a 3- to 5 foot wide hand-truck (dolly). We can provide a generator for an additional charge if electrical power is not accessible. The blower unit must be located within ~75 feet of an electrical outlet.
The delivery person will provide you with a copy of the rules and will review the safety procedures with you and collect final payment prior to setting up the unit. Make sure all dogs are chained up away from the driver during the duration of the setup and take down.
SURFACE: Units can be setup on almost any surface (concrete, asphalt, grass and driveway or cul-de-sac), please specify and inform our customer service representative where you intend to place the unit. The area must be clear of any rocks, sticks, roots, etc that could puncture the bouncer. Also, if you have an in-ground sprinkler system, make sure it is turned-off and the sprinkler heads are not engaged. If the unit is to be setup on sand, it needs to be setup 3 feet away from a cemented area or walk way. NO silly string, gum, drinks, food or other sticky substances is allowed in or around the inflatable units/equipment. If upon pickup, such cleaning is required a $50.00 cleaning fee will be collected at the time of the pickup. IF SILLY STRING IS USED ON THE UNIT IT WILL CAUSE THE UNIT TO BE DAMAGE BEYOND REPAIR AND WILL NOT BE ABLE TO BE FIXED. THE UNIT WILL BE RUINED AND THE LESSE WILL BE CHARGED THE COST OF A NEW UNIT.
CONCESSION/FOOD MACHINES RENTAL: Concession machines are easy to operate and are perfect for all types of parties, school events and carnivals. The majority of our concession/food machines (popcorn, cotton candy, snow cone, hot dog, and margarita /slushy machine) are table top; please provide a table and an extension cord within reach of a separate outlet for each machine. We can provide service attendant at extra cost.
OUR CANCELLATION POLICY: We realize that unforeseen circumstances can arise and you may have to cancel or reschedule your reservation. Our cancellation policy: cancellation must be made 72-hours ahead of the event date by calling us at 818-424-5697 or 818-675-7414. You will be giving a confirmation number for your cancellation. Notify us cancel the reservation 72-hours ahead of the event date without incurring any cancellation fees. If cancellation is made less than 72-hours in advance or on the day of the event, a cancellation fee of $50% will apply.
Making a reservation with a credit card, you agree that you will be charge the amount of $50% for your cancellation fee. Cancellation of any equipment a day before and/or on the day of the event, there will be a 50% charge on your credit card from the value of the inflatable game or any equipment book. Cancellation fees for inflatable units and/or other equipment will vary according to the equipment rented. In the event of a re-delivery we may charge a small fee. Weather related cancellations such as rain and high winds are determined a day before the rental’s day.
Extra Fun Jumpers reserves the right to cancel a rental if it is raining and/or if high winds are to be expected. If the local forecast is calling for high winds (>25 MPH), or rain on the day of your reservation, we will contact you via telephone to reschedule your reservation. Rescheduling is based on availability for the day requested. The price of any equipment rented other than an inflatable game will very if the bouncy house gets cancelled because of a bad weather, a delivery fee may be apply. The inflatable units are not waterproof; therefore, units cannot be used in the rain. If you feel that rain or high winds are a concern, please bring this to our attention PRIOR to our arrival and the delivery of the equipment at your location. No Refunds will be provided once the equipment is set up.
PARK RESERVATIONS: Before making reservations contact the City or County Park to inquire about their rules and regulations prior to placing your order. Customers are required to meet with our driver 2-hours prior to the start of the reservation time. Pick-ups run approximately up to 1-hour after your scheduled pick-up time. It is the customer’s responsibility to obtain a park’s permit. The majority of the parks require a park permit which can be obtained that the respective agency. Also want you to apply for the permit at least 14 to 30 days in advance, but many of the smaller neighborhood parks are able to accommodate reservations without as much advanced notice. When making your reservation at the park, inquire as to whether the equipment you need is allowed at that location. A list of requirements will be made available to you at the time of your reservation inquiry. Most parks and recreational centers require that you have a special use permit so please check if you need a permit at your desired site and if there will be electric power available for use within 75 feet of the setup site. Please note that as the Lessee, it is your responsibility to have all necessary permits in-place and present at the event.
PARK'S RENTAL INFORMATION: To setup jumpers at a park, first you must obtain a permit from the city and/or park office. The cost will be approximately $129.00 and up, prices may vary depending on the jumper of your choice. This will include: a generator, insurance, setup and pick-up. In addition, you will need to have the following at the time of the set up: park permit, your driver's license and a utility bill or vehicle registration.
NOTE: Utility bill and vehicle registration must match your driver's license name and address. If the documentation is not available at the time of the delivery, our driver will not be able to setup the inflatable unit or equipment.
SUPERVISION OF INFLATABLES GAMES Customer is responsible for supervising the safety and conduct of all participants, using any Extrafunjumpers inflatable games and/or any equipment, therefore there should be a responsible and mature adult supervising the operation of the units at all times. Safety instructions are ( usually located on the front of the unit) which need to be read and understood by any and all people supervising every game. Participants inside the inflatable games and/or water slide SHOULD NOT AT ANY TIME, be allowed to flips or somersaults to avoid any physical injuries.